Why am I unable to preview videos or music streams in Chrome?

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Flash is used to display video previews and music steams within Mediplay Connect. Unfortunately, Chrome no longer supports Flash by default.  Therefore, when attempting to preview a video or music stream in Chrome you might see the following message:

This does not mean that you need to update your version of Flash.  Simply follow the steps below to give Chrome permission to display Flash content.

  1. Click on the error message (Mac) or click the padlock in the URL bar (Windows)
  2. Choose Allow when asked if you would like to allow app.mediplay.com to run Flash (as seen in the images below).
  3. Reload page.

Mac:

Windows:

If you have any questions, please feel free to use the Live Chat feature in the bottom right corner of the screen or email support@mediplay.com.

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