Why is my screen black / blue?

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When the screen is black / blue, either the TV is set to the wrong input, the media player (or TV) is powered off, or the current time is outside the location’s operating hours as set in Mediplay Connect.

To verify that the input is correct, locate the input (or source) button on the TV’s remote control. If you are unable to locate the remote, check to see if there is a similar button on the TV’s control panel. By pressing the input button, you will either be presented with a list of available inputs, or it will simply advance to the next input each time the button is pressed. In most cases, the TV should be set to the HDMI input. However, if you’re connected via VGA or DVI, then the correct input / source will be either VGA, RGB/PC, or DVI.

To verify the location’s operating hours, login to Mediplay Connect. Then, go to Administration » Players and Locations. To the right of each location name, there is a link to Change the Operating Hours. The media player will only play content during the times set on this page.

Note: When updating operating hours, please allow up to 20 minutes for the changes to process.

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