In most cases, we are able to resolve the issue remotely. If you have any questions, comments or concerns about your media player, contact Mediplay Support. However, if the media player becomes non-functional during the first year of your contract, we will replace it at no charge (you only pay for shipping) and we include
If you are using our mpBR30 media player and/or if the resolution of the new TV differs from your original TV, there are a few steps to ensure that your media player is properly configured. See below. Reapplying your Audio Settings (only for mpBR30 media players – see identifying your media player) Updating the Resolution Setting (only if the resolution of
Mediplay provides a dynamic educational and marketing program displayed on a TV in the waiting room or exam room. While all content scheduling is performed in a standard web browser, a small networked media player (PC) pulls content from Mediplay’s server, stores it locally, and then displays it on screen. In most cases, little to
When connecting the media player to your TV for the first time, you must select a Mediplay approved resolution. This will tell us what size content to send to your screen. In order to set the resolution, you must first access the Windows desktop. To access the Windows desktop, you will need to connect a
The easiest way to tell if your media player is configured properly is to run a Diagnostic Report. This is a built-in test that will verify if your player is properly connected to the network and the Mediplay server. As there are certain ports that the media player will need to have access to, this
The media player is connected to the internet with either a wired or wireless connection. The media player is set up to check in with the Mediplay server every 20 minutes. If any changes have been made to your content , they will be downloaded at this time. Once fully downloaded, the content will be
Yes. The media player is designed to attach to your TV with Velcro and connect to your wired or wireless network. The only equipment you need is a USB keyboard and mouse. View the installation guide.
Each area of the screen contains a different playback schedule. Main Zone By default, each (1) video is followed by (5) x :30sec custom messages. Main Zone playback settings can be changed by going to Administration > Players and Locations > Playback Frequency. Side Bar Custom messages play continuously in the Side Bar, Each is
