If you are unable to preview custom messages in Safari, it might be because pop-ups are being blocked. When this happens, you the following message will be displayed in the top toolbar. You can TEMPORARILY ALLOW pop-ups by clicking the pop-up icon on the right-side of the address bar, as shown below. This will only
If you are unable to see the template preview, you may have pop-ups blocked within your browser. To correct this, follow the steps below: Windows: Internet Explorer – When blocked pop-up notification appears, select “Options for this site” > select “Always allow” Firefox – When blocked pop-up notification appears, select “Options” > select “Always pop-ups
There are few reasons why Facebook and/or Twitter content will not display on-screen: • Access Blocked by Network Administrator If Facebook.com and/or Twitter.com are blocked on the in-office network, the media player will be unable to access the sites to download content. In many cases, these rules are put in place by the network administrator
If your media player is offline (lost it’s internet connection), the local weather in the top righthand corner of your screen and your Ticker messages at the bottom of the screen will not appear. If you are not experiencing network outages throughout your office, then we recommend rebooting your media player. To reboot, locate the
When the screen is black / blue, either the TV is set to the wrong input, the media player (or TV) is powered off, or the current time is outside the location’s operating hours as set in Mediplay Connect. To verify that the input is correct, locate the input (or source) button on the TV’s remote control.
As part of the installation process, you are asked to select the optimum resolution for your TV. Once you have determined this resolution, login to Mediplay Connect, choose Administration » Players and Locations » Change Resolution. If your media player has been installed for some time and the content is now no longer fitting on the
If your Ticker messages are not playing (at the bottom of the screen) and / or the local weather is not showing (top, right of the screen), this most likely means that the media player has lost its network connection. For information on verifying your network connection, see Has my player lost its network connection?
The media player is set up to check in with the Mediplay server every 20 minutes. If any changes have been made to your content , they will be downloaded at this time. Once fully downloaded, the content will be added to your programming schedule. The media player does not stream video content. All video files
In most cases, we are able to resolve the issue remotely. If you have any questions, comments or concerns about your media player, contact Mediplay Support. However, if the media player becomes non-functional during the first year of your contract, we will replace it at no charge (you only pay for shipping) and we include
