If your media player is offline (lost it’s internet connection), the local weather in the top righthand corner of your screen and your Ticker messages at the bottom of the screen will not appear. If you are not experiencing network outages throughout your office, then we recommend rebooting your media player. To reboot, locate the
When the screen is black / blue, either the TV is set to the wrong input, the media player (or TV) is powered off, or the current time is outside the location’s operating hours as set in Mediplay Connect. To verify that the input is correct, locate the input (or source) button on the TV’s remote control.
As part of the installation process, you are asked to select the optimum resolution for your TV. Once you have determined this resolution, login to Mediplay Connect, choose Administration » Players and Locations » Change Resolution. If your media player has been installed for some time and the content is now no longer fitting on the
If your Ticker messages are not playing (at the bottom of the screen) and / or the local weather is not showing (top, right of the screen), this most likely means that the media player has lost its network connection. For information on verifying your network connection, see Has my player lost its network connection?
The media player is set up to check in with the Mediplay server every 20 minutes. If any changes have been made to your content , they will be downloaded at this time. Once fully downloaded, the content will be added to your programming schedule. The media player does not stream video content. All video files
In most cases, we are able to resolve the issue remotely. If you have any questions, comments or concerns about your media player, contact Mediplay Support. However, if the media player becomes non-functional during the first year of your contract, we will replace it at no charge (you only pay for shipping) and we include
If you are using our mpBR30 media player and/or if the resolution of the new TV differs from your original TV, there are a few steps to ensure that your media player is properly configured. See below. Reapplying your Audio Settings (only for mpBR30 media players – see identifying your media player) Updating the Resolution Setting (only if the resolution of
Mediplay provides a dynamic educational and marketing program displayed on a TV in the waiting room or exam room. While all content scheduling is performed in a standard web browser, a small networked media player (PC) pulls content from Mediplay’s server, stores it locally, and then displays it on screen. In most cases, little to
When connecting the media player to your TV for the first time, you must select a Mediplay approved resolution. This will tell us what size content to send to your screen. In order to set the resolution, you must first access the Windows desktop. To access the Windows desktop, you will need to connect a
The easiest way to tell if your media player is configured properly is to run a Diagnostic Report. This is a built-in test that will verify if your player is properly connected to the network and the Mediplay server. As there are certain ports that the media player will need to have access to, this
